Privacy Policy

True North Concepts, LLC values your privacy. This published Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By accessing our website, you are consenting to the information collection and use practices described in this privacy statement. Generally, you can visit True North Concept's website without entering any personal information; however, if you elect not to disclose certain personal information, we may not be able to provide you the requested service or complete your transaction.We collect personal information comprising of: contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address, Additionally, financial information : (including credit card or account information)TNC does not retain credit card information but utilizes services provided by Authorize.net; their privacy statement can be found HERE. Information such as your place of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies and/or physical productsIf you ship an item to another person, we collect the information you provide about that person, such as his/her name, address and other contact information, 

Information used to customize and facilitate your use of our website, including login and technical information inquiries about and orders for our products and services. Any information that you willingly surrender to True North Concepts LLC or its employees, regardless of the format of the communications (email, website forms, phone calls, etc.) 

How we use your personal information: We use your personal information to deliver services or carry out transactions you have requested, such as providing information on TNC's products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our website, and so forth. It also helps us to improve our services, content, and advertising. If you prefer not to be on our mailing list, you may opt out anytime by updating your preferences. We may also use personal information for internal purposes such as auditing, data analysis, research, and the processing of and notifications regarding your transactions. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.Collection and Use of Non-Personal Information: We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer and, disclose non-personal information for any purpose. Minors: We do not knowingly collect personal information from minors (persons under the age of 18). If we learn that we have collected the personal information of a minor we will take steps to delete the information as soon as possible.Information Submitted by Users: Any comments or materials sent to True North Concepts, LLC. including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively “feedback”), shall be deemed to be non-confidential. True North Concepts, LLC. shall have no obligation of any kind with respect to such feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute this feedback to others without limitation. Further, True North Concepts,LLC. shall be free to use any ideas, concepts, know-how or techniques contained in such feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such feedback .Information collected by Web Analytics Firms and Marketing Consultants: From time to time, we may use third-party Web analytics firms and marketing consultants to collect information that will help us understand the needs and interests of our visitors; improve the content, functionality and usability of our Sites; and improve the effectiveness of our advertising and marketing efforts. We may permit these companies to use Web beacons, cookies and other Web technologies to count and track visitors to our Sites. Using standard Web technologies, these companies can track what links our visitors use, what pages they view, and other information about the ways our visitors use our site. This information does not identify you personally and is not combined with information that identifies you personally. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our site. Although you are not required to accept our cookies when you visit our site, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of our site. Social Media Sites: Our site may contain links to social media sites such as Facebook and Instagram. Facebook and Instagram and other social media sites are governed by their own terms of use and privacy policies, which you should review. You should have no expectation of privacy with respect to material you or others submit to social media sites such as Facebook and Instagram. You should not post to those sites any material you do not wish to make permanently available to the general public, and you must take special care to make sure your postings do not violate the privacy or other rights of others. Links to Other Third-Party Sites: Our site also may, at times contain links to Web sites operated by third parties other than those identified above. For example, some of our Sites link to third-party sites where you can apply for a credit card or insurance coverage. Some our Sites also link to third-party sites where you can enter sweepstakes contests. Like Facebook and Instagram, the sites that power our ratings and reviews functionality, and our feedback surveys, these third-party Web sites are governed by the third party’s terms of use and privacy policies. Before you use any third-party Web site, it is your responsibility to review their applicable terms of use and privacy policy.