Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 30 days of purchase. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at info@truenorth-usa.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
True North Concepts
Attn: Returns (Include RMA Here)
1234 Cloverleaf Road
Mount Joy PA 17552
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 business days from the receipt of your item to process for us to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
QUESTIONS If you have any questions concerning our return policy, please contact us at:
info@truenorth-usa.com
